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Disabled users to test websites (17 Mar 2006)
Julie Howell, policy development manager at the RNIB, said: "Research published by the Disability Rights Commission in 2004 showed that testing with disabled users may uncover 45% more accessibility problems than testing with software alone."

Although she welcomed the arrival of the service, Ms Howell said she had a couple of concerns.

Firstly, she said Usability Exchange had to demonstrate the quality of the testing work being done.

"It's one thing to put businesses in touch with disabled people," she said, "but what's the quality of the process involved here?"

The company would have to work hard to ensure the information fed back to clients was useful.

"That does not mean making it all positive but making it all honest," said Ms Howell.

The last thing any business would want was to test with Usability Exchange and then find that disabled people cannot use their website.
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