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Customer focus: First rule of scientific content management (20 Feb 2006)
Wal-Mart managers spend at least three days a week out at the stores. A web manager for an intranet should be spending at least three days a week with staff. A web manager for a government website should be spending at least three days a week with citizens. A university web manager should be spending at least three days a week with students. What else is more important?
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Article URL: http://www.gerrymcgovern.com/nt/2006/nt-2006-02-20-customer-focus.htm

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