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Poorly performing IT investments (04 Jan 2005)
It is now understood at board level that technology is not the source of competitive advantage that, starting in the 1980ís, it was touted to be. In addition, there has been a consistent and significant shortfall between the benefits promised and actual benefits gained from all forms of information technology implemented.

For the past forty years, the consistently dominant focus of technologists with delivery responsibilities, has been the technical aspects of IT - efficiency, response times, data base optimisation, network performance, architectures, interoperability and so on and so on. There has been a lack of attention to (or understanding of) the business implications (effective alignment with strategy) or the usability of technology on the part of IT people.
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