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Intranet Portals and Scent are Made for Each Other (12 Dec 2005)
As we observed employees using their organization's intranet, we saw a stark trend: Almost always, users only fire up their browser when they have something to do. They have a mission in mind before they even bring up the portal's initial page.

The design of the portal's initial page has to service that mission, whatever it is. Well-designed portals do this by putting links to important content and functions (such as registering someone as a building visitor -- a common "important" function we've seen at many security-conscious clients) right on the initial page.
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