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Good search is knowledge management (01 Dec 2005)
Search is often implemented as a 'second thought' within organisations. First the intranet or document management system is installed, and then search is added to help users 'find stuff' within the growing repository of information.

In many cases, search is deployed out of the box, with little (or no) extra effort put into customising or improving its effectiveness. Worse, no attention is given to the search on a month-by-month basis.

This 'mundane' search provides only modest value to the organisation. Worse, poor search can be a major cause of staff frustration.

Search can provide much more. Instead of just serving as a simple mechanism for finding pages or documents, it can be a valuable tool to support knowledge management goals.
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