Meeting your intranet users (01 Nov 2005)
There is no such thing as 'intranet users', as this presupposes that all staff within an organisation have the same information needs.
Instead, each distinct job role within an organisation has a unique set of information requirements. For example, the needs of an accountant is not the same as those of a policy writer, call centre operator or sales person.
Article URL: http://www.steptwo.com.au/papers/cmb_meetingusers/index.html
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