The cranky user: Take off the training wheels (01 Nov 2005)
The fact is, users are responsible for their actions. In many cases I'd prefer to be warned -- once -- about the danger of proceeding than to be coddled and protected to the point of never learning better. Given both information and choice, I can decide for myself how I want to proceed. For instance, while I have disabled all my browser's security warnings about submitting unencrypted data and entering and leaving secure sites, I still like the warning about unencrypted forms on encrypted pages. That's a very useful warning that I don't plan to turn off.
This week's action item: Try to find instructions that refer to a confirmation message without needing you to click OK. (I've never seen this happen.) If you're just supposed to click OK, what's the message for?
Article URL: http://www-128.ibm.com/developerworks/web/library/wa-cranky58.html
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