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A Conversation with Raph Koster (20 Oct 2005)
I think the biggest lesson I learned, and Iíve said this before, was about listening to the players, and about how much they know about the game that you donít, and about how easy it is for you to get caught in an Ivory Tower and not understand the player experience. That very much informed how we proceeded with Star Wars Galaxies in the way in which we very early on opened up a community website, brought in people, posted our design documents publicly to get feedback, and all of that kind of stuff. Ironically, these days a lot of people blame that for some of what they see as shortcomings in the game.
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