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Voice Recognition Technology (23 Aug 2005)
This week's Shop Talk is part of BBC Voices and discusses the computer systems which think they're human because they can talk to us.

A decade ago we were told we'd soon be throwing away our keyboards but it didn't happen because the technology wasn't reliable enough.

But it's come a long way since then and now it's an absolute boon for disabled people. It's reckoned that one system has even saved lives. Automated voices are increasingly being used in call centres and a virtual receptionist has even been created. She will greet you and ask you if you'd like a cup of coffee before announcing your arrival.

But do we actually like talking to a machine, especially when it doesn't understand us?

Guests:

Simon Howard
ScanSoft

Professor Helen Petrie
Centre for Human-Computer Interaction design, City University

Professor Mark Hawley
Speech and hearing Group, Sheffield University

David Noone
Intervoice

Eric Janke
IBM

Paul White
Graham Technology
Article URL: http://www.bbc.co.uk/radio4/news/shoptalk/shoptalk_20050823.shtml
  30.00    (Shop Talk)  

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