Voice Driven Interfaces (02 Sep 2005)
I’m sure we’ve all had experiences with voice systems like the one above. Usually they are deployed as cost savings measures to reduce customer support staff. Unfortunately, this is the only experience most have with voice systems. Although not often covered in the HCI literature, there is an incredible amount that voice interfaces can do. These options are also becoming more viable as the base of consumers with voice-enabled devices (usually phones) grows.
One idea would be to have location-aware voice-based assistance relayed through an earbud as one navigated in an unfamiliar space. The space could be driving directions, or just walking downtown. The information could range from educational to entertainment to cultural to (of course) commercial. This type of interaction would allow hands-free operation, and more importantly, leave the eyes open to experience the world instead of being focused on a tiny screen.
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