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Quality, not quantity: delivering value from web content (22 Aug 2005)
Things are changing. I was with Microsoft in Redmond in May and was very impressed by the strong publishing culture that is now there. Yes, in the past, Microsoft has been guilty of churning out content by the truck load, much of it poorly organized and written in a way that geeks might understand but the general public would be left sorely confused by. Consequently, Microsoft has a website with millions of pages that is often a trial to navigate or search. When you do find the content you need, the information it gives can be confusing and/or plain wrong, as I have discovered myself on numerous occasions.
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