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Scrolling and Scrollbars (11 Jul 2005)
If you must make your own scrollbars, stay as close to user expectations as possible. Unless your scrollbars look like scrollbars, users might not notice them. Unless your scrollbars behave like scrollbars, users might not be able to bring the desired content into view. In either case, your customers are limited to doing business with you on the basis of the few items that are visible without scrolling, and they might never see the full extent of your offerings. There's no doubt that ensuring scrollbar usability provides an even higher payoff than most other usability guidelines.
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