What to include in intranet search results (01 Jul 2005)
This article lists general principles that apply to most intranet searches, recognising that staff typically want a simple search that is easy to use.
Take the time to understand your users, as specialist users (such as researchers) may require different or more advanced tools. General guidelines such as these should always be assessed in practice, to ensure their relevance.
Article URL: http://www.steptwo.com.au/papers/cmb_searchresults/index.html
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