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Intranets as the first source of information (01 Jun 2005)
The somewhat radical solution is to set a clear policy for the intranet, as follows:

Information will not be published to the intranet if it has already been communicated to a large number of staff via another mechanism (such as email). The intranet must be the first location that content is published to.

While it will not be possible to enforce this policy in all cases, it does convey a clear message that the intranet will be more than an archive for old documents.

It also gives the intranet teams (and decentralised authors) ammunition that can be used when changing the internal communications processes used within the organisation.
Article URL: http://www.steptwo.com.au/papers/cmb_firstsource/index.html

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