Archiving Usability Reports (13 Jun 2005)
I don't recommend establishing a formal knowledge base of usability reports. The current state of knowledge management (KM) is primitive, and you're unlikely to see benefits that are worth the cost and hassle. The exception here is if your company has already invested in KM for other documents, and you can piggyback on the existing system.
At a minimum, you should establish a centralized intranet usability site and populate it with a permanent repository of all your usability reports. When people have to search the intranet for usability reports in individual project subsites, they'll often fail -- or they won't even know what to look for because there's no single place that lists all available usability results. Even worse, if past project owners are the only source of results, you risk losing valuable institutional memory when these individuals leave the company or get reassigned.
Article URL: http://www.useit.com/alertbox/20050613.html
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