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Number one skill for managing a website (25 Apr 2005)
Some years ago I had a chat with a manager from McDonaldís. They told me about how one day they were in their office, and the phone rang. It was a call from head office. The first question the manager got asked was why they were in the office.
Article URL: http://www.gerrymcgovern.com/nt/2005/nt_2005_04_25-gut-instinct.htm

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