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Medical Usability: How to Kill Patients Through Bad Design (11 Apr 2005)
Hospital systems offer just one example of the usability problems that proliferate in domain-specific systems. Such systems rarely get as much public exposure and analysis as websites do. Vendors often think that having domain experts on staff means that their software will work in the field. But the way people are supposed to work in theory never matches reality. The more specialized the system, the more you need user research to ensure success. From physicians to firefighters, if you don't observe real users and test your designs with them, you are guaranteed a plethora of usability problems.
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