The cranky user: Bad design can be so taxing (05 Apr 2005)
When people design Web forms, they often overlook some great sources of professional expertise in the world -- the existence of form design techniques with which nearly all users are familiar. This month, the cranky user looks at form design and management.
Article URL: http://www-128.ibm.com/developerworks/web/library/wa-cranky51.html
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