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Is Localization of a Product Essential to Ensure Usability and Customer Satisfaction? (12 Mar 2005)
I was disappointed to learn that a company, which prides itself on being ISO-9000 compliant and passionate about customer satisfaction, would overlook an opportunity to localize products for its users.

I congratulate those daring men and women who challenged the status quo and who demonstrated team work to improve usability.
Article URL: http://www.stcsig.org/usability/newsletter/0502-localization.html

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