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Meet Annik Stahl, Online Advice Columnist for the Microsoft Office Team (12 Mar 2005)
Stahl decided to create the character of the Crabby Office Lady. She imagined Crabby as a “secretary from a bygone era whose desk is littered with lipstick-marked foam cups of coffee, she’s the one who keeps the supply of sticky notes, and only she knows just where the bodies are buried (so to speak). This is the lady every office can’t do without. While mumbling keyboard shortcuts under her breath, she can instruct you how to transpose a row of text into a column of text… She’s got a hard edge with a soft heart; she’s a swivel chair guru—the resident Office expert.”
Article URL: http://www.stcsig.org/usability/newsletter/0502-stahl.html

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