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Constructing a State Web Portal Through Design Alternatives, Measurement and Iterative Refinement (03 Feb 2005)
This approach of measuring user performance helps us gauge the quality of our improvements through successive rounds of refinement of the architecture. It keeps us focused on the problems users are having, and breaking measurements down by task helps us identify which tasks are creating serious problems so we can focus on diagnosing the problem tasks. Finally, however, the metrics serve a very useful financial purpose of demonstrating the payoff of investing in the site redesign.

For a state government site there are several benefits of improved websites: improved convenience and time savings for the citizens and business owners, improved marketing to tourists, cost savings in government administration and revenue generation from the website.
Article URL: http://www.asis.org/Bulletin/Dec-04/brinck.html

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