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Is workflow the wrong metaphor? (30 Jan 2005)
Organisations are complex. In practice, the ‘rules’ that determine who should review and approve a piece of content depend on many factors, including: type of content, subject, author, area of the business, potential legal exposure, publishing time frame, and more.

While the goal may be to implement a few ‘standard’ workflow rules, these generally fail to address the complexity that exists within organisations.

These practical issues generate a considerable gap between the vision communicated in CMS tenders, and the reality of implementation. While a range of complex and powerful workflow features may have been requested, organisations typically end up configuring simple 1–3 step linear workflows.
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