What Makes Users Unhappy: Share-Point Team Services Web Server Security (26 Jan 2005)
In summary, we have demonstrated how confusing security procedures can make users very unhappy. We also demonstrated how to solve the problem of dealing with some of the Microsoft issues regarding "INTEGRATED WINDOWS AUTHENTICATION," "ALLOW IIS TO CONTROL PASSWORD," and "ANONYMOUS ACCESS." The implications are that some things do not change: Users still want a responsive system, and when problems occur, a responsive company corrects the problems, or at least explains how to correct the problems.
Article URL: http://www.acm.org/ubiquity/views/v6i2_rushinek.html
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