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Accessibility From The Ground Up (20 Jan 2005)
The hardest part of Web accessibility, in my opinion, is the stuff outside the angle brackets. You get your content from a dozen different sources, often with a dozen different voices. Some of it, like legal text, is irreducible. Changing it even slightly could alter it dramatically, if you were even allowed to do so. In other cases, you may win the understanding of one group of users, but lose another.

The working group that produces the WCAG has wrestled with this problem for years now. The process is similar in aesthetic respects to making sausage. The group is working hard to balance genuine user needs with the flexibility necessary to apply these guidelines to the entire Web.
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