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The End of Usability Culture, Redux (17 Nov 2004)
donít have anything bad to say about Jakob Nielsen just because many mainstream news sources choose to quote him as the expert on the Web. It is our collective fault for letting things swing so far out of proportion. His voice and insights are valuable, and he played a visionary role in the evolution of Web usability, but that he is considered by many to be the de facto expert on the Web is evidence things have run amok.

I understand and value usability. I have befriended various usability professionals, many of whom understand the Web far better than I do. Usability is one of the critical components of successful Web design. But it doesnít change the fact that the paradigm of usability culture is ending.
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