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What is Usability? (30 Oct 2004)
There is some confusion about what usability is and whether businesses are 'doing usability' or not. There are many aspects to usability - more than just running a usability test at the end of a project.

This article provides an overview of what usability is (and what it is not). It provides ideas on how to include more usability activities in projects and the types of activities that are needed in order to create more usable systems.
Article URL: http://www.steptwo.com.au/papers/kmc_whatisusability/index.html

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