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Use of Narrative in Interactive Design (29 Oct 2004)
We found the idea of writing a “script” for our projects very powerful. Similar to a conceptual model or creative brief, the script not only captures the business and user requirements it also synthesizes them into the project’s “story.” Story in hand, everyone on a project has a clearer understanding of what they are working toward and can speak about it using the same language.

What’s more, the script can illuminate weaknesses or potential problems in a project. Unsure whether a “must-have” feature is really needed? Review it against your characters’ motivators.
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