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User Education Is Not the Answer to Security Problems (25 Oct 2004)
Users will certainly become more informed about flourishing Internet scams, just as most of us are generally aware of auto thefts and home break-ins. As we found in our study of how children use the Web, kids are highly aware of the dangers of giving out personal information or downloading software. And it doesn't hurt to remind people not to give out their passwords. It's good for financial websites to post clear policies stating that they'll never email customers asking for password information. Such steps are necessary, but simply insufficient.
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