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The OII asks how much Email troubles its Users (26 Oct 2004)
Exploring, in particular, email and the response that users have to its shortcomings, Bill Dutton, director of the OII, referred to the Institute's recent study on the hazards of using email. It all came down to how much you used the Internet and how experienced you were as to whether you were plagued by viruses and spam; there were no significant demographics, he said. The more you use it, the more trouble(d) you get.
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