Renewing my driving license online: a Kafkaesque experience: Part 2 (11 Oct 2004)
I have to click on it because I love simplicity. The print form wasn't too bad at one page long, so I'm wondering how have they managed to make it even simpler. You wouldn't believe it! Those crafty web designers have turned a 1 page form into 12 separate screens!
Incredulously, I click through the screens to see how on earth they have managed to do that, and am even more amazed when I come to screen 10, where I'm told that I now need to print out all the previous nine screens because this is not actually an online form at all, but rather a print form cleverly disguised as an online one!
Article URL: http://www.gerrymcgovern.com/nt/2004/nt_2004_10_11_egovernment2.htm
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