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Choosing your information delivery channels (03 Sep 2004)
It is rarely sensible to have a goal of "increasing intranet usage". Fundamentally, staff will (and should) use whichever methods are easiest and most efficient to obtain information.

Any attempt to move staff usage to the intranet away from existing information sources will almost certainly fail, unless the intranet is easier than the current methods.

For example, if it is most effective for some staff to read information pinned to a noticeboard in a canteen (such as for field staff), then continue to pin sheets to the noticeboard.
Article URL: http://www.steptwo.com.au/papers/cmb_deliverychannels/index.html

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