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The cranky user: Crash (10 Aug 2004)
The user habituation to constant low-level failure disturbs me. I mostly work on a UNIX system, running an editor whose code was last updated in 1996. I submitted a couple of bug reports on earlier versions of this editor in the early 1990s. They were fixed. The editor hasn't crashed since. When I use software applications, even expensive ones, on Mac and Windows systems, I'm always quite shocked. I've never quite adjusted to people saying things like "Oh, sometimes it just doesn't start. Just double-click it again until it comes up."
Article URL: http://www-106.ibm.com/developerworks/web/library/wa-cranky43.html

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