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Better Invoices for Better Business (10 Aug 2004)
Invoices that obfuscate information, incorrectly state terms or arrive incomplete can be a massive headache for all parties. Strategic timing and attractive presentation are also important, as they can help 'soften the blow' by making your invoice seem less like a stale demand for money and more like a friendly letter.
Article URL: http://www.alistapart.com/articles/invoices/

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