Not everyone is worth supporting (02 Aug 2004)
It is so much easier to publish than to ask the hard questions about what really needs to be published. Trying to support all citizens or customers on a website is simply counter-productive, even if you have unlimited resources, because the customer or citizen does not have unlimited attention. The more content you add to a website the more likely you are to confuse people.
Article URL: http://www.gerrymcgovern.com/nt/2004/nt_2004_08_02_support.htm
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