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Improving your intranet, task by task (01 Aug 2004)
When faced with an out-dated and ineffective intranet, a common response is to launch a redesign project. This can involve spending the next three to six months researching staff needs, creating a new information architecture, and authoring new content.

If redesign efforts are based on a solid analysis of business and user needs, this can be an effective way to improve an intranet. However, it takes considerable time and resources, and does not result in a measurable payoff for several months. For some organisations, a full redesign is therefore out of the question.

If a redesign is not feasible, what are the alternatives? There are a number of ways to incrementally improve an intranet, such as redesigning a particular section of the site, or adding a new 'killer application'.
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