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Online newspapers: the impact of culture, sex, and age on the perceived importance of specified quality factors (26 Jul 2004)
There has been a proliferation of online newspapers over recent years. Despite this, or perhaps because of it, factors affecting the quality of online newspapers remain only partially understood. Based on a two-factor model of hygiene and motivator factors, this paper examines quality for online newspapers giving attention to differences across culture, sex, and age. Hygiene factors are essential requirements whose absence causes dissatisfaction, while motivators are desirable elements that add value and increase user satisfaction. The paper presents findings from an empirical study of eighty-four Web users. Results show that hygiene factors for our respondents were: Timeliness, Content attractiveness, Content coverage, Usefulness, and Navigation, while motivators were: Writing style, Layout, Archives, Services, Interactivity, and Multimedia presentation. Four factors were borderline: Journalism ethics, Ease of use, Front page and headlines, and Locating information. However, the research reveals some differences in classification of factors across culture, sex, and age.
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