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The Telephone (15 Jul 2004)
A new survey shows that although other technologies have been adopted more quickly by men, trends in mobile phone usage are driven by women.

The industry has been a major employer of women from the old telephone exchanges to today's burgeoning call centres. Wherever the location it's estimated that on average 70% of people working in call centres are women. So what's it like being at the end of a phone all day?
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