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The Information Architecture of Email (14 Jul 2004)
It may be difficult to think of email applications as 'bad design,' and before I started using Gmail it never occurred to me that they were. On the other hand, Google’s different approach to email has led to some stark revelations about my email behavior. At the most basic level, managing email - an activity whose necessity rates somewhere between scheduled car maintenance and eating - requires too much thinking under current models. Users may be pleased to have to 'think less.'
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