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'We didn't try and complicate it': the unsecret formula of a winning intranet (09 Jul 2004)
Like almost every group of intranet users, the new DVC staff nominated the staff directory (and its associated staff profiles) as a favorite above just about everything else. Many intranets try to develop into "knowledge management systems". But as management guru Peter Drucker puts it, you can't manage knowledge, because it's inside people's heads. Better, perhaps, to simply let the people get in touch with each other. One of the most popular aspects of the new DVC intranet: randomly rotating staff photos, with names underneath, to tell everyone who they were now working with.
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