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'Not Found' Is Not An Option: Error Handling and User Experience (14 Jul 2004)
There's no set of rules or recipes that will make your Error pages perfect. Instead, I would like to present a few recommendations that will help you deliver a better user experience, and take action when required. Remember that some of the suggestions that follow may need to be adjusted to your own reality, taking into consideration the demographic information you may have about your visitors.
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