Usability and listening to customers have limits (05 Jul 2004)
The core objective of the intranet should not be to save costs, but rather to create value. It should be focused on making staff more productive and loyal. Placing the print newsletter on the intranet is not necessarily achieving any of these objectives.
I have come across internal communications departments that see the intranet as an easy and cheap way to get stuff out. If they get it up on the intranet, then their job is done. In proper communication, your job is not done until people have read, understood and acted upon what you have published.
Article URL: http://www.gerrymcgovern.com/nt/2004/nt_2004_07_05_usability.htm
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