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Implementing an Open Jurisdictional Digital Repository - the STORS Project (10 Jun 2004)
The State Library employed usability testing to help determine the specific business process underlying publisher contribution. Given the reliance within STORS on self-contribution, anything that slowed down or complicated the contribution process could jeopardise the entire service. The Library conducted usability tests with a variety of government employees including administrative/clerical staff and librarians. The results showed that the success rate for contribution was lowered to as little as 40% if even a moderate amount of discovery metadata was required from the contributors.

These results clearly dictated that only a minimal amount of information (consistent with the basic functioning of the repository) could realistically be required from contributors during the submission process.
Article URL: http://www.dlib.org/dlib/june04/sokvitne/06sokvitne.html

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