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Making Knowledge Management Work on your Intranet (21 Jun 2004)
However, KM is getting a second chance with corporate intranets gaining new prominence in many organizations. As Fortune 1000 organizations recover from the recent economic downturn by consolidating their operations, revisiting their product roadmaps, merging with other firms, and positioning themselves as being more customer-centric and principled, they’re looking to their company intranets to communicate their new values, business objectives, and operational strategies to the rank-and-file. These organizations are also discovering that investing in an intranet is an expensive endeavor and that they must look for other benefits when trying to make a strong business case for an enterprise-wide intranet. This is where knowledge management enters the picture.
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