How Human is Human-Computer Interaction? (29 Oct 1999)
In a series of studies summarized in The Media Equation (1996), my colleagues and I demonstrated that many responses to text-based interfaces were consistent with the social-psychological literature. That is, users applied the same rules and expectations toward text-based computers that they applied toward people. In the present talk, I will discuss our extensions of the research in three ways: 1) comparison of HCI to CMC rather than the psych. literature; 2) use of voice and character interfaces rather than text; 3) richer behavioral responses. I will discuss recent research concerning humor, self-disclosure, text-to-speech and personality, ethnicity, character appearance, reciprocity, adaptation, and emotion.
Article URL: http://hci.stanford.edu/seminar/abstracts/99-00/991029-nass.html
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