Effects of Humor in Task-Oriented Human-Computer Interaction and Computer-Mediated Communication (25 Feb 2000)
The use of humor is becoming more prevalent in people's interactions with computers. (Recent examples are Microsoft's Office Assistant and the application "electronic Laugh Out Loud,"). However, little published research exists on whether humor is a positive or a negative in task-oriented human-computer interaction (HCI). The prevailing notion is that humor distracts users, wastes their time, and may cause them to take their work less seriously. Four experiments examined the effects of successful and unsuccessful humor in task situations involving HCI and computer-mediated communication (CMC).
Article URL: http://hci.stanford.edu/seminar/abstracts/99-00/000225-morkes.html
(John Morkes, Trilogy Software)
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