Growing a Web Community: Three Immutable Laws, Nine Timeless Design Strategies (29 Sep 2000)
In order to grow a successful Web community, it's not enough to simply pull together some communications tools and features; you need to know what type of community you want to develop, why you're doing it, and who you're building it for. You'll also need to deal with constant evolution in the design, technology, and management of your site, and find ways to leverage and channel the energy and ideas of your members.
Article URL: http://hci.stanford.edu/seminar/abstracts/00-01/000929-kim.html
(Amy Jo Kim, NAIMA)
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