Online Communities: Designing Usability, Supporting Sociability (13 Oct 2000)
Many developers design software, thinking they are designing communities. Meanwhile, keen-eyed, reflective sociologists describe the emergence of communities. But communities are neither designed nor do they just emerge. Like physical communities they evolve and change over time.
In this talk I discuss how developers can create sociability and usability for different kinds of communities. Compelling examples from research on empathy, hostility and lurking illustrate key points. I also suggest how online communities may enhance or destroy growth of social capital in our society.
Article URL: http://hci.stanford.edu/seminar/abstracts/00-01/001013-preece.html
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