Leonardo's Laptop: Human Needs and the New Computing (20 Oct 2000)
The second lesson of the new computing is universal usability.
Leonardo's sympathy for the underprivileged would make him a crusader for crossing the digital divide. Successful systems will be customized for diverse users, tailorable to a wide range of hardware, software, and networks, and designed to bridge the gap between what users know and what they need to know.
Article URL: http://hci.stanford.edu/seminar/abstracts/00-01/001020.shneiderman.html
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