Opening the Design Process: Everyday People in the Fuzzy Front End (12 Jan 2001)
I will propose that a better way to develop human-centered technology is to bring real people directly into the design development process at the very early front end. Išll describe a participatory approach to the creation of visual "toolkits" that everyday people can use to expose and express their tacit thinking. I will show examples of the new visual vocabulary we use in making the toolkits as well as the "artifacts" of this generative process in the form of ideas, dreams and unmet needs of everyday people. These artifacts have informed as well as inspired the design process of products, interfaces and experiences.
Article URL: http://hci.stanford.edu/seminar/abstracts/00-01/010112-sanders.html
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