Using usability to direct KM systems (03 May 2002)
Knowledge management is a comparatively young discipline, one that draws upon many existing fields of study. While the value of KM is clear, how to apply it to practical business projects is less obvious.
Usability and user-centred design are well-established disciplines, with a wealth of concrete studies, processes and guidelines.
Article URL: http://www.steptwo.com.au/papers/kmc_usability/index.html
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